We stock over 15,000 items covering all business needs. Our range includes writing instruments (pens, pencils, markers), paper products (A4 copier paper, notebooks, envelopes), filing solutions (folders, binders, archive boxes), desk accessories, printer supplies (ink cartridges, toner for major brands like HP, Canon, Epson), cleaning materials, and breakroom essentials.

We also supply technology accessories such as USB drives, cables, and computer peripherals. For businesses requiring specialized items, we maintain partnerships with 200+ manufacturers to source specific products within 48 hours.

We provide daily deliveries across all London boroughs including Central London, Hackney, Tower Hamlets, Islington, Camden, Westminster, Southwark, and the City of London. Our service extends to surrounding areas such as Croydon, Bromley, Enfield, and Barnet.

For businesses located within the M25 corridor, we offer next-day delivery as standard. Areas beyond this zone receive deliveries within 2-3 working days. Specific postcodes in Greater London may qualify for same-day service when orders are placed before 11:00 AM.

Standard delivery takes 1-2 working days for orders placed before 3:00 PM. Same-day delivery is available for orders placed before 11:00 AM in central London postcodes (E, EC, N, NW, SE, SW, W, WC zones), subject to a £50 minimum order value.

Express delivery (within 4 hours) can be arranged for urgent requirements with an additional fee of £15. Orders containing items from our warehouse stock ship faster than those requiring special procurement. You receive tracking information via email once your order is dispatched.

We welcome orders of all sizes. For standard delivery, there is no minimum order requirement. However, orders under £30 incur a £4.95 delivery charge. Orders over £30 qualify for free standard delivery to London addresses.

Same-day delivery requires a minimum order of £50. Businesses setting up monthly accounts with us receive free delivery on all orders regardless of value, plus access to volume discounts ranging from 5% to 20% depending on annual spend.

Yes, we offer business accounts with 30-day payment terms for registered companies. The application process takes 2-3 working days and requires your company registration number, VAT number, and two trade references.

Account holders benefit from dedicated account managers, customized pricing based on volume, priority order processing, and access to our online portal for order history and invoice management. We also provide quarterly spending reports to help with budget planning and cost control.

We accept all major credit and debit cards (Visa, Mastercard, American Express), bank transfers, and PayPal. Business account customers can pay via invoice with 30-day terms once approved.

For larger orders over £500, we offer payment plans spread across 3 months at no additional cost. All transactions are processed through secure, PCI-compliant payment gateways. VAT invoices are provided for all purchases and can be downloaded from your account dashboard.

Volume discounts apply automatically when ordering larger quantities. Discounts start at 5% for orders over £200, increasing to 10% for orders over £500, and reaching 15% for orders exceeding £1,000. Specific high-volume items like copier paper and printer cartridges have additional tiered pricing.

Annual contracts provide further savings, with discounts up to 20% for businesses committing to minimum monthly spend levels. Contact our sales team for a customized quote based on your typical consumption patterns and budget requirements.

Unused items in original packaging can be returned within 30 days of delivery for a full refund. We provide prepaid return labels for your convenience. Damaged or incorrect items are replaced at no cost when reported within 48 hours of delivery.

Printer cartridges and toner must be unopened for returns. Custom-printed items or special orders are non-returnable unless faulty. We process refunds within 5 working days of receiving returned goods. For account customers, credits can be applied to future invoices instead of refunds.

All orders include real-time tracking. You receive an email with a tracking link once your order is dispatched. This allows you to monitor your delivery's progress and see the estimated arrival window.

For same-day deliveries, you can track your driver's location in real-time through our mobile-optimized tracking page. We send SMS notifications 30 minutes before delivery. If you have an account, tracking information is also available in your order history dashboard.

While we primarily serve businesses, we do deliver to home offices and residential addresses throughout London. The same delivery timeframes and minimum order requirements apply.

Home-based businesses can also apply for business accounts if registered as sole traders or limited companies. Residential deliveries are made Monday to Friday during standard hours (9:00-18:00). Saturday delivery to homes is available for an additional £8 fee.

Our drivers will attempt delivery during your specified time window. If no one is available, we can leave packages in a safe location you designate (reception, secure porch, with a neighbor) with your prior authorization in the delivery instructions.

Alternatively, we'll leave a card and rearrange delivery for the next working day at no extra charge. You can also redirect deliveries to an alternative address by contacting us before 2:00 PM on the delivery day. For account customers, we can store regular delivery preferences including safe drop locations.

We maintain an extensive range of environmentally responsible products including recycled paper (80-100% post-consumer content), refillable pens, biodegradable cleaning supplies, and FSC-certified wood products. Our catalogue clearly marks items meeting environmental standards.

We stock products from manufacturers committed to sustainability, including remanufactured printer cartridges that reduce waste by 75% compared to new cartridges. Our packaging uses recycled materials, and we operate a cartridge recycling program where we collect used items during delivery at no charge.

Yes, we offer scheduled delivery programs for frequently ordered items. You can set up weekly, fortnightly, or monthly deliveries of essential supplies like copier paper, coffee, or cleaning materials. This ensures you never run out of critical items.

Scheduled orders can be modified, paused, or cancelled with 48 hours notice. Account customers receive 5% additional discount on all scheduled deliveries. Our system can also monitor your usage patterns and suggest optimal reorder schedules based on your consumption history.

Our website features a printer cartridge finder tool. Simply enter your printer make and model (e.g., HP LaserJet Pro M404dn), and we'll show all compatible cartridges including original manufacturer and compatible alternatives.

We stock cartridges for over 2,000 printer models from brands including HP, Canon, Epson, Brother, Samsung, and Xerox. If you're unsure about your printer model, our customer service team can help identify the correct cartridge using your printer's serial number. We guarantee compatibility or provide a full refund.

Our website shows real-time stock levels. If an item is temporarily unavailable, we display the expected restock date. You can place a backorder and we'll ship the item as soon as it arrives, usually within 3-5 working days.

For urgent needs, we can suggest equivalent alternatives from different manufacturers. Our customer service team can also check with our supplier network to source items faster. Account customers receive priority allocation when stock is limited, and we'll contact you before processing partial shipments.

All purchases include detailed VAT invoices that meet HMRC requirements. Invoices are emailed automatically after dispatch and can be downloaded from your account area. They include itemized breakdowns, VAT amounts, and your company details.

For business accounts, we provide monthly consolidated statements showing all transactions, payments, and outstanding balances. We can customize invoice formats to match your accounting system requirements and provide CSV exports for easy import into software like Xero, QuickBooks, or Sage.

Yes, we have procurement specialists who can source items not in our standard catalogue. This includes specialized filing systems, branded stationery, imported products, or discontinued items. We work with a network of 200+ suppliers across Europe.

Submit a request through our website or contact our team with product specifications. We typically provide quotes within 24 hours and can source most items within 5-10 working days. There's no fee for sourcing services, though minimum order values may apply for very specialized items.

Our customer service team is available Monday to Friday, 9:00-18:00, and Saturday, 10:00-14:00. You can reach us by phone at +44 20 7891 2345, email at [email protected], or through the live chat feature on our website during business hours.

For account customers, you'll have a dedicated account manager's direct contact details. We aim to respond to all emails within 2 hours during business hours. Urgent queries outside business hours can be submitted via our website contact form, and we'll respond first thing the next working day.